Lithic incident
Elevated errors and latency on tokenization deactivation
Resolved after 1 hour 54 minutes, affecting API, on September 3, 2026.
We are seeing elevated 500 responses and increased latency on POST /v1/tokenizations/{tokenization_token}/deactivate for Mastercard tokenizations, beginning around 13:00 UTC. This is caused by a degradation in Mastercard's MDES Customer Service API. Mastercard has acknowledged the issue and is working on it.
Affected components
Update timeline
- identified Sep 03, 2026, 08:13 PM UTC
We are seeing elevated 500 responses and increased latency on POST /v1/tokenizations/{tokenization_token}/deactivate for Mastercard tokenizations, beginning around 13:00 UTC. This is caused by a degradation in Mastercard's MDES Customer Service API. Mastercard has acknowledged the issue and is working on it.
- resolved Sep 03, 2026, 10:08 PM UTC
This incident has been resolved.
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