Resolved after 15 days 3 hours, affecting US5 Instance, on August 3, 2026.
This has been resolved.
Affected components
Update timeline
- investigating Aug 03, 2026, 03:32 PM UTC
US5 is currently experiencing platform slowness and intermittent 400 errors caused by database connection exhaustion. Our teams are actively investigating the issue and working to restore normal performance. We will provide additional updates as they become available.
- monitoring Aug 03, 2026, 03:37 PM UTC
We have deployed a change that should improve performance in US5. Our teams are monitoring the environment to confirm continued improvement.
- monitoring Aug 06, 2026, 04:23 PM UTC
We've deployed an additional fix to US5 to resolve the recurring database performance issue. Performance has returned to normal, and we're continuing to monitor closely. Our upcoming August release includes further improvements that will reduce the risk of this recurring issue.
- monitoring Aug 18, 2026, 06:53 PM UTC
This has been resolved.
- resolved Aug 18, 2026, 07:02 PM UTC
This incident has been resolved.
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