Resolved on March 5, 2026.
On March 5, 2026, between approximately 08:45 and 10:00 UTC, we experienced connectivity issues in our Frankfurt datacenter. During the impact window, customers may have experienced intermittent connection timeouts and errors for services deployed in the Frankfurt datacenter. Our investigation established that during a planned maintenance in the data center, router cables were connected incorrectly due to human error. As a result, customers could have experienced intermittent connectivity issues during the impact window. To resolve the issue, we have corrected the data center cabling. To help prevent similar issues in the future, Akamai will reinforce maintenance procedures by ensuring technicians clearly understand the scope of work and adhere to documented maintenance instructions and verification steps during planned maintenance. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.
Update timeline
- resolved Mar 05, 2026, 11:34 AM UTC
We haven’t observed any additional connectivity issues in our Frankfurt data center, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
- postmortem Mar 05, 2026, 09:32 PM UTC
On March 5, 2026, between approximately 08:45 and 10:00 UTC, we experienced connectivity issues in our Frankfurt datacenter. During the impact window, customers may have experienced intermittent connection timeouts and errors for services deployed in the Frankfurt datacenter. Our investigation established that during a planned maintenance in the data center, router cables were connected incorrectly due to human error. As a result, customers could have experienced intermittent connectivity issues during the impact window. To resolve the issue, we have corrected the data center cabling. To help prevent similar issues in the future, Akamai will reinforce maintenance procedures by ensuring technicians clearly understand the scope of work and adhere to documented maintenance instructions and verification steps during planned maintenance. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.
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