LINK Mobility Outage History
LINK Mobility degraded · 1 active incident View live status →Pingoru has recorded 171 incidents for LINK Mobility: 171 in the last 12 months and 53 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 25 | 67 of 720 (9%) |
| May 2026 | 16 | 426 of 744 (57%) |
| June 2026 | 22 | 366 of 720 (51%) |
| July 2026 | 15 | 87 of 744 (12%) |
| August 2026 | 16 | 40 of 744 (5%) |
| September 2026 | 19 | 69 of 720 (10%) |
| October 2026 | 16 | 56 of 588 (9%) |
Incidents, newest first
Notice July 20, 2026 [SMSAPI.PL] Temporary Unavailability of api.smsapi.pl –
Started Jul 20, 2026, 01:00 AM UTC· resolved Jul 20, 2026, 01:00 AM UTC
- resolved Jul 20, 2026, 03:13 AM UTC
Dear Customer / Partner, We would like to inform you about an unscheduled service disruption that affected SMSAPI.PL. Issue start time: 20 July 2026, 03:15 CEST Issue end time: 20 July 2026, 03:45 CEST Impact: Customers may have experienced temporary unavailability of api.smsapi.pl The issue has been resolved, and the service is operating normally. We apologize for the inconvenience caused.
Minor July 15, 2026 [2026-07-15][CGI] Intermittent Service Disruption 18h 56m API n-eu.linkmobility.io, API *.sp247.net
Started Jul 15, 2026, 11:23 AM UTC· resolved Jul 16, 2026, 06:20 AM UTC
- investigating Jul 15, 2026, 11:23 AM UTC
Dear Customer/Partner, We would like to inform you about an unscheduled service disruption affecting endpoints on the CGI platform. Affected services: - API: n-eu.linkmobility.io - APIs: *.sp247.net Impact: We are experiencing temporary and intermittent issues with customer account operations. Customers may experience short disruptions when sending MT messages, receiving MO messages, or processing delivery reports (DLRs). The overall impact is currently limited. The majority of traffic is being processed successfully, and any potential disruptions are expected to be brief and sporadic. Messages affected during these short interruptions may not be delivered. We are currently working on mitigating the impact and restoring full platform stability. We will provide further updates as soon as more information becomes available.
- monitoring Jul 15, 2026, 12:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 15, 2026, 07:57 PM UTC
Following an extended period of monitoring, we can confirm that the implemented fix has successfully resolved the issue. All affected services have been operating as expected, with no further signs of instability or recurrence since the fix was applied. As a precaution, our engineering team will continue to closely monitor the platform to ensure the long-term stability and reliability of the service. We will continue to closely monitor the platform over the coming period to ensure continued stability and service quality.
- resolved Jul 16, 2026, 06:20 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor July 14, 2026 [2026-07-14] [Portugal] Unscheduled disturbance 3h 41m Europe
Started Jul 14, 2026, 05:29 PM UTC· resolved Jul 14, 2026, 09:11 PM UTC
- investigating Jul 14, 2026, 05:29 PM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Portugal. Start Date & Time: 2026-07-14 17:00 CEST Affected service: Mobile terminated messages Issue: A portion of traffic towards Portugal is currently failing with an undelivered status. Our engineers are currently investigating the incident and are in close contact with the supplier. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jul 14, 2026, 07:08 PM UTC
Dear Customer / Partner, The impact is no longer present, the traffic towards Portugal will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jul 14, 2026, 09:11 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor July 10, 2026 [Hungary] Unscheduled disturbance 3h 58m Europe
Started Jul 10, 2026, 06:42 AM UTC· resolved Jul 10, 2026, 10:40 AM UTC
- investigating Jul 10, 2026, 06:42 AM UTC
Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards Hungary. Start Date & Time: 2026-07-10 07:00 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.
- monitoring Jul 10, 2026, 08:48 AM UTC
Dear Customer / Partner, The impact is no longer present, the traffic towards Hungary will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jul 10, 2026, 10:40 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor July 6, 2026 [1&1][Germany] Unscheduled disturbance 3h 24m Germany
Started Jul 06, 2026, 10:57 PM UTC· resolved Jul 07, 2026, 02:21 AM UTC
- investigating Jul 06, 2026, 10:57 PM UTC
Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards 1&1 in Germany. Start Date & Time: 2026-07-07 00:06 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.
- monitoring Jul 07, 2026, 12:13 AM UTC
Dear Customer / Partner, The impact is no longer present, 1&1 in Germany will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jul 07, 2026, 02:21 AM UTC
Dear Customer / Partner, For your information, the disturbance towards 1&1 in Germany has been resolved. Start Date & Time: 2026-07-07 00:06 CEST End Date & Time: 2026-07-07 01:30 CEST Info: The services are back in operational state. This disruption originated within operator's network and we have received information from the operator that the issue has been resolved. We apologize for the inconvenience caused. For any further information, please contact Link Mobility Support.
Minor July 3, 2026 [Orange][Reunion] Unscheduled disturbance 6h 10m Reunion
Started Jul 03, 2026, 08:20 AM UTC· resolved Jul 03, 2026, 02:30 PM UTC
- investigating Jul 03, 2026, 08:20 AM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Orange in Reunion Start Date & Time: 2026-07-03 09:00 CEST Affected service: SMS Traffic Issue: Mobile Terminated (MT) messages may be delayed or missing Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jul 03, 2026, 12:31 PM UTC
Dear Customer / Partner, The impact is no longer present. Orange in Reunion will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jul 03, 2026, 02:30 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor July 2, 2026 [Denmark][TDC] Unscheduled disturbance 3h 24m Denmark
Started Jul 02, 2026, 07:46 AM UTC· resolved Jul 02, 2026, 11:11 AM UTC
- identified Jul 02, 2026, 07:46 AM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards TDC in Denmark Start Date & Time: 2026-02-07 9:19 CEST Affected service: SMS Traffic Issue: SMS Messages sent towards operator may be undelivered Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jul 02, 2026, 09:09 AM UTC
Dear Customer / Partner, The impact is no longer present, TDC traffic will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jul 02, 2026, 11:11 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 30, 2026 Unscheduled System Disturbance - Tele2 Sweden Charging Services 3h 26m CHARGING, Sweden
Started Jun 30, 2026, 12:36 PM UTC· resolved Jun 30, 2026, 04:02 PM UTC
- investigating Jun 30, 2026, 12:36 PM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Tele2 in Sweden. Start Date & Time: 2026-06-30 14:14 CEST Affected service: Charging Services. Issue: Premium SMS messages for Tele2 Sweden subscribers may experience failures. Regular SMS messages are working as expected. Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jun 30, 2026, 01:48 PM UTC
Dear Customer / Partner, The impact is no longer present, Tele2 Charging Services in Sweden will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 30, 2026, 04:02 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 29, 2026 [Vodafone] [United Kingdom] Unscheduled disturbance 4h 59m United Kingdom
Started Jun 29, 2026, 11:36 AM UTC· resolved Jun 29, 2026, 04:36 PM UTC
- investigating Jun 29, 2026, 11:36 AM UTC
Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards Vodafone in United Kingdom. Start Date & Time: 2026-06-29 12:57 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.
- monitoring Jun 29, 2026, 01:33 PM UTC
Dear Customer / Partner, The impact is no longer present, Vodafone in United Kingdom will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 29, 2026, 04:36 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 25, 2026 [Italy] [Wind] Unscheduled disturbance 2h 55m Italy
Started Jun 25, 2026, 11:26 PM UTC· resolved Jun 26, 2026, 02:22 AM UTC
- investigating Jun 25, 2026, 11:26 PM UTC
Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards Wind in Italy. Start Date & Time: 2026-06-26 00:26 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.
- monitoring Jun 26, 2026, 12:19 AM UTC
Dear Customer / Partner, The impact is no longer present, Wind in Italy will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 26, 2026, 02:22 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Notice June 23, 2026 [2026-06-24] [Spain] Unscheduled disturbance 1h
Started Jun 23, 2026, 11:30 PM UTC· resolved Jun 24, 2026, 12:30 AM UTC
- resolved Jun 24, 2026, 12:46 AM UTC
Dear Customer / Partner, Please be informed that we experienced a service disturbance towards Spain. Start Date & Time: 2026-06-24 01:30 CEST End Date & Time: 2026-06-24 02:20 CEST Affected Services: - Mobile Terminated (MT) messages - Mobile Originated (MO) messages - Delivery Reports Impact: A portion of traffic towards Spain was failing with an undelivered status during the incident window. - MT messages were undelivered in some cases - MO messages were undelivered in some cases - Delivery Reports were undelivered or not generated in some cases Our engineers investigated the issue and remained in direct contact with the operator. We apologize for any inconvenience caused.
Minor June 19, 2026 [INTOUCH] Unscheduled Service Disruption 4h 9m Link InTouch SMS API
Started Jun 19, 2026, 02:28 PM UTC· resolved Jun 19, 2026, 06:37 PM UTC
- investigating Jun 19, 2026, 02:28 PM UTC
Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the InTouch platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: SMS Mobile Terminated (MT) SMS Delivery Reports (DLR) Impact: Customers may experience SMS submission failures, connection timeout errors, delayed message delivery, and delayed or missing delivery reports. The issue is related to an ongoing external network connectivity incident and remains under investigation. We apologize for any inconvenience caused and will provide further updates as they become available.
- monitoring Jun 19, 2026, 04:25 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 19, 2026, 06:37 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 19, 2026 [GW2] Unscheduled disturbance 4h 19m SMS Traffic
Started Jun 19, 2026, 02:17 PM UTC· resolved Jun 19, 2026, 06:37 PM UTC
- investigating Jun 19, 2026, 02:17 PM UTC
Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the GW2 platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: - SMS Mobile Terminated (MT) - SMS Delivery Reports (DLR) Impact: Customers may experience delays or missing Mobile Terminated (MT) messages and delivery reports. Thank you for your understanding and patience.
- monitoring Jun 19, 2026, 04:26 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 19, 2026, 06:37 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.
Major June 19, 2026 [2026-06-19][Link Mobility France] Unscheduled Disturbance 6h 4m SMS Platform
Started Jun 19, 2026, 12:31 PM UTC· resolved Jun 19, 2026, 06:36 PM UTC
- investigating Jun 19, 2026, 12:31 PM UTC
Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the Link Mobility France platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: - SMS Mobile Terminated (MT) - SMS Delivery Reports (DLR) Impact: Customers may experience delays or missing Mobile Terminated (MT) messages and delivery reports. We apologize for any inconvenience caused.
- identified Jun 19, 2026, 12:44 PM UTC
Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service.
- monitoring Jun 19, 2026, 04:29 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 19, 2026, 06:36 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.
Major June 19, 2026 [Xenioo/MyLINK][WhatsApp] Unscheduled disturbance 7h 9m Whatsapp, Europe, MyLINK Connect (Xenioo)
Started Jun 19, 2026, 11:27 AM UTC· resolved Jun 19, 2026, 06:36 PM UTC
- investigating Jun 19, 2026, 11:27 AM UTC
Dear Customer / Partner, Please be informed that we are experiencing an incident affecting the Xenioo/MyLINK Connect and LMCL WhatsApp platforms. Start time: 2026-06-19 12:09 CEST Affected services: Xenioo/MyLINK Connect Platform (Bots and MO/MT messages) WhatsApp (MO/MT messages) Impact: Customers may experience unavailability of Xenioo/MyLINK Connect automated bots and delays in MO/MT WhatsApp message delivery. We apologize for any inconvenience caused.
- identified Jun 19, 2026, 12:12 PM UTC
Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service.
- monitoring Jun 19, 2026, 04:28 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 19, 2026, 06:36 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.
Critical June 19, 2026 [2026-06-19] Link Mobility EU Endpoints Unreachable 8h 16m API n-eu.linkmobility.io, API c-eu.linkmobility.io, API s-eu.linkmobility.io
Started Jun 19, 2026, 10:22 AM UTC· resolved Jun 19, 2026, 06:39 PM UTC
- investigating Jun 19, 2026, 10:22 AM UTC
Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Impact: Customers can’t reach the following endpoints. These endpoints are used to send messages and configure Gates and Keywords: n-eu.linkmobility.io c-eu.linkmobility.io s-eu.linkmobility.io Be advised that if you're using the affected address, you can temporarily change it to one of the following: wsx.sp247.net We plan to send you an update within 2 hours or earlier if new information is available. We apologize for the inconvenience.
- investigating Jun 19, 2026, 11:25 AM UTC
Dear Customer / Partner, Please note that there is an update regarding the failover procedure. For customers using the REST API, we recommend temporarily switching to one of the following alternative endpoints during the ongoing incident: smpp1.sp247.net smpp2.sp247.net smpp3.sp247.net smpp4.sp247.net We apologize for any inconvenience and will continue to provide updates as they become available.
- identified Jun 19, 2026, 11:56 AM UTC
Dear Customer / Partner, Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service. Please note the following clarification regarding the temporary failover configuration mentioned in our previous communication: SMPP Connections Please use one of the following endpoints: - smpp1.sp247.net - smpp2.sp247.net - smpp3.sp247.net - smpp4.sp247.net Ports: - 3601 (TLS) - 3600 (non‑TLS) REST API Connections Please use: https://wsx.sp247.net/sms At the moment, you may experience short delays or delivery issues on these connections due to increased traffic load following the failover. We remain fully engaged in stabilizing the service and will continue to provide updates as progress is made. We apologize for any inconvenience caused and appreciate your understanding.
- identified Jun 19, 2026, 02:20 PM UTC
Dear Customers, We are continuing to work on this issue with the highest priority and are coordinating closely with all relevant parties to restore full service as quickly as possible. Our teams are actively monitoring the situation and pursuing all available resolution options. We will provide a further update as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Jun 19, 2026, 04:24 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 19, 2026, 06:39 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 16, 2026 [United Kingdom][Vodafone] Unscheduled disturbance 7h 6m United Kingdom
Started Jun 16, 2026, 07:01 PM UTC· resolved Jun 17, 2026, 02:07 AM UTC
- investigating Jun 16, 2026, 07:01 PM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Vodafone in United Kingdom. Start Date & Time: 2026-06-16 18:00 CEST Affected service: SMS Traffic Issue: Mobile Terminated, Mobile Originated messages, and Delivery reports may be missing or delayed. Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jun 16, 2026, 11:23 PM UTC
Dear Customer / Partner, The impact is no longer present, Vodafone in United Kingdom will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 17, 2026, 02:07 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 16, 2026 [Norway][Telenor] Unscheduled disturbance 2h 40m Norway
Started Jun 16, 2026, 09:23 AM UTC· resolved Jun 16, 2026, 12:04 PM UTC
- investigating Jun 16, 2026, 09:23 AM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Telenor in Norway Start Date & Time: 2026-06-16 11:05 CEST Affected service: Delivery Reports Issue: Delivery reports may be delayed or missing LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jun 16, 2026, 10:05 AM UTC
Dear Customer / Partner, The impact is no longer present, Telenor in Norway will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 16, 2026, 12:04 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 15, 2026 [Sweden][Hi3G] Unscheduled disturbance 3h 28m Sweden
Started Jun 15, 2026, 09:59 PM UTC· resolved Jun 16, 2026, 01:27 AM UTC
- investigating Jun 15, 2026, 09:59 PM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Hi3G in Sweden. Start Date & Time: 2026-06-15 23:13 CEST Affected service: Mobile Terminated messages, Delivery Reports Issue: Delayed or missing Mobile Terminated messages, as well as delayed or missing delivery receipts LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jun 15, 2026, 11:24 PM UTC
Dear Customer / Partner, The impact is no longer present, Hi3G in Sweden will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 16, 2026, 01:27 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Major June 12, 2026 [WhatsApp] Unscheduled disturbance 5h 1m Whatsapp
Started Jun 12, 2026, 02:21 PM UTC· resolved Jun 12, 2026, 07:23 PM UTC
- investigating Jun 12, 2026, 02:21 PM UTC
Dear Customer/Partner, We would like to inform you of an ongoing disruption affecting WhatsApp services. Start Date & Time: 2026-06-12 15:35 CEST Affected Services: Mobile Terminated messages and Delivery Reports Issue: Mobile Terminated (MT) messages are currently not being sent, resulting in delivery failures. Please note that this issue is related to Meta infrastructure, which is currently experiencing an ongoing incident affecting message processing. Our teams are actively monitoring the situation and working closely to mitigate the impact where possible. We will provide further updates as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- identified Jun 12, 2026, 02:47 PM UTC
Dear Customer/Partner, We are currently observing partial recovery. Some Mobile Terminated (MT) messages are now being successfully delivered. However, a portion of messages is still not being processed due to ongoing issues within the Meta infrastructure. We continue to closely monitor the situation and will provide further updates as soon as new information becomes available.
- monitoring Jun 12, 2026, 05:20 PM UTC
Dear Customer / Partner, The impact is no longer present. WhatsApp traffic will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 12, 2026, 07:23 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further problems or delays regarding WhatsApp services do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 11, 2026 [Xenioo][LMCL WhatsApp] Unscheduled disturbance 3h 12m Whatsapp, Europe, MyLINK Connect (Xenioo)
Started Jun 11, 2026, 03:16 PM UTC· resolved Jun 11, 2026, 06:28 PM UTC
- investigating Jun 11, 2026, 03:16 PM UTC
Dear Customer / Partner, Please be informed that we are experiencing an incident affecting the Xenioo and LMCL WhatsApp platforms. Start time: 2026-06-11 16:00 CEST Affected services: Xenioo Platform (Bots and MO messages) LMCL WhatsApp (MO messages) Xenioo Platform User Interface (UI access and authorization) Impact: Customers may experience unavailability of Xenioo automated bots and delays in MO WhatsApp message delivery. Current UI usage might also be degraded. We apologize for any inconvenience caused.
- monitoring Jun 11, 2026, 04:25 PM UTC
Dear Customer / Partner, The impact is no longer present, the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 11, 2026, 06:28 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance affecting the Xenioo and LMCL WhatsApp platforms is now closed. If you experience any further problems or delays regarding WhatsApp services, please do not hesitate to contact your local support. Thank you for your patience and understanding.
Minor June 10, 2026 [Italy][Vodafone Italy] Unscheduled disturbance 21h 49m Italy
Started Jun 10, 2026, 10:26 AM UTC· resolved Jun 11, 2026, 08:16 AM UTC
- investigating Jun 10, 2026, 10:26 AM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Vodafone Italy in Italy. Start Date & Time: 2026-06-10 10:45 CEST Affected service: Mobile Terminated messages, Mobile Originated messages, and Delivery Reports. Issue: Some Mobile Terminated and Mobile Originated traffic, as well as Delivery Reports, may be delayed or missing. LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jun 10, 2026, 11:11 AM UTC
Dear Customer / Partner, The impact is no longer present, Vodafone Italy in Italy will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 11, 2026, 08:16 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.
Notice June 9, 2026 [DNA] [Finland] Unscheduled disturbance –
Started Jun 09, 2026, 06:55 AM UTC· resolved Jun 09, 2026, 06:55 AM UTC
- resolved Jun 09, 2026, 09:23 AM UTC
Dear Customer / Partner, Please be informed that we experienced a service disturbance affecting message delivery to DNA in Finland. Start Date & Time: 2026-06-09 08:55 CEST End Date & Time: 2026-06-09 10:40 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages were delayed or missing Mobile Originated (MO) messages were delayed or missing Delivery Reports (DLRs) were delayed or missing Details: The issue was caused by an incident on the operator’s side and impacted approximately 25% of traffic towards DNA. We apologize for any inconvenience caused. If you are still experiencing delays, please do not hesitate to contact your local support team.
Minor May 27, 2026 [France][Lycamobile] Unscheduled disturbance 3h 56m France
Started May 27, 2026, 11:27 AM UTC· resolved May 27, 2026, 03:23 PM UTC
- investigating May 27, 2026, 11:27 AM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Lycamobile in France. Start Date & Time: 2026-05-26 12:00 CEST Affected service: SMS Traffic Issue: Delayed/missing MT/MO/DLRs Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring May 27, 2026, 01:09 PM UTC
Dear Customer / Partner, The impact is no longer present, Lycamobile in France will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved May 27, 2026, 03:23 PM UTC
Dear Customer / Partner, For your information, the disturbance towards Lycamobile in France has been resolved. Start Date & Time: 2026-05-27 12:00 CEST End Date & Time: 2026-05-27 15:20 CEST Info: The services are back in operational state. This disruption originated within operator's network and we have received information from the operator that the issue has been resolved. We apologize for the inconvenience caused. For any further information, please contact Link Mobility Support.
Minor May 26, 2026 [Finland] Unscheduled disturbance 4h 26m Finland
Started May 26, 2026, 07:16 AM UTC· resolved May 26, 2026, 11:43 AM UTC
- investigating May 26, 2026, 07:16 AM UTC
Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance affecting message delivery towards Finland. Start Date & Time: 2026-05-26 08:00 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed. Mobile Originated (MO) messages may be delayed. Delivery Reports (DLRs) may be delayed. Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.
- monitoring May 26, 2026, 09:35 AM UTC
Dear Customer / Partner, The impact is no longer present, traffic to Finland will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved May 26, 2026, 11:43 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.