DDM Service Notification - Incident with BDX uploads

Update timeline

1. investigating Nov 22, 2024, 01:54 PM UTC

   Dear DDM Company Admin, What is this notification about? This notice is to advise you that CTi are currently investigating an incident in the DDM Production environment which is impacting the uploading of BDXs during the Publishing stage. How does it impact me? Users may experience issues with uploading BDXs in DDM. What action must I take? Please cascade this information to the DDM and Data Extract users within your organisation. Next update A further notification will be issued as soon as we receive a significant update from CTi. Support If you require assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers: DDM Service Portal: https://charlestaylor.service-now.com/dasats

2. resolved Nov 22, 2024, 04:23 PM UTC

   Dear DDM Company Admin, What is this notification about? This notice is to confirm that the incident which was impacting the loading of BDXs during the Publishing stage has been resolved. What action must I take? Please inform the DDM and Data Extract users within your organisation that the issue is now resolved. Support Should you require any further assistance, please contact the DDM Service Desk on details below: CTi DDM Service Desk Phone: +44 800 024 6089 Click here for regional numbers: DDM Service Portal: https://charlestaylor.service-now.com/dasats