Lime Connect incident

Disruptions to the WhatsApp API Messaging Service

Resolved after 5 hours 33 minutes, affecting WhatsApp, on January 20, 2026.

monitoring Jan 20, 2026, 01:38 PM UTC

360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.

Started: Jan 20, 2026, 12:59 PM UTC
Resolved: Jan 20, 2026, 06:32 PM UTC
Duration: 5h 33m
Detected by Pingoru: Jan 20, 2026, 12:59 PM UTC

Affected components

Update timeline

identified Jan 20, 2026, 12:59 PM UTC

Our provider 360dialog reports disruptions to the WhatsApp API Messaging Service. For further updates please see https://status.360dialog.com Channels directly connected to Meta are not affected.
monitoring Jan 20, 2026, 01:38 PM UTC

360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.
resolved Jan 20, 2026, 06:32 PM UTC

360dialog reported that the incident was resolved

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