Resolved after 22 hours 52 minutes, affecting WhatsApp, on July 7, 2025.
Meta has resumed sending template status updates. We are monitoring the system to ensure stability.
Affected components
WhatsApp
Update timeline
- investigating Jul 07, 2025, 01:36 PM UTC
We have received reports that the status of WhatsApp templates is not being updated. 360dialog confirmed that they are not receiving status updates from Meta, and have escalated to Meta support.
- monitoring Jul 08, 2025, 07:18 AM UTC
Meta has resumed sending template status updates. We are monitoring the system to ensure stability.
- resolved Jul 08, 2025, 12:29 PM UTC
This incident has been resolved.
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