Lime Connect incident

Major Service Outage

Resolved after 1 hour 8 minutes, affecting Website Messenger and Inbound Email and 1 more, on August 14, 2025.

monitoring Aug 14, 2025, 04:35 PM UTC

Issue is fixed, we is still monitoring the situation

Started
Aug 14, 2025, 03:58 PM UTC
Resolved
Aug 14, 2025, 05:06 PM UTC
Duration
1h 8m
Detected by Pingoru
Aug 14, 2025, 03:58 PM UTC

Affected components

Website MessengerInbound EmailWhatsAppAI Automation HubLoginFacebookDashboardSMSMessage CenterTelegram

Update timeline

  1. investigating Aug 14, 2025, 03:58 PM UTC

    We are currently experiencing technical difficulties in our data center, which are affecting all Userlike services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update within the next 60 minutes or as soon as more information becomes available. We sincerely apologize for the disruption and appreciate your patience and understanding. Please stay tuned to this page for the latest updates.

  2. monitoring Aug 14, 2025, 04:35 PM UTC

    Issue is fixed, we is still monitoring the situation

  3. resolved Aug 14, 2025, 05:06 PM UTC

    This incident has been resolved. All systems are operational.

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