Resolved after 14 hours 55 minutes, on December 4, 2024.
A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.
Update timeline
- investigating Dec 04, 2024, 12:41 PM UTC
OpenXML file exports are failing for a subset of customers. The LILT engineering team is working on a fix.
- identified Dec 04, 2024, 01:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 04, 2024, 09:36 PM UTC
A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.
- monitoring Dec 04, 2024, 09:41 PM UTC
A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.
- resolved Dec 05, 2024, 03:37 AM UTC
This issue has been resolved and all exports should work moving forward
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