Resolved after 2 days 7 hours, affecting Guest Journey and Adyen, on April 22, 2025.
A final fix has been implemented to ensure a smooth payment flow for all constellations.
Affected components
Update timeline
- investigating Apr 22, 2025, 11:01 AM UTC
We are currently investigating reports of payment issues. At this time, we are not observing elevated error rates on our end. It appears the issues may be related to guests using outdated versions of the guest app. If guests are experiencing problems, please ask them to refresh their webpage. We will provide another update within the next 2 hours. Thank you for your patience.
- investigating Apr 22, 2025, 12:55 PM UTC
There was a DDoS on Adyen which may explains certain challenges faced around payments. Read more here: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025#what-did-we-do
- monitoring Apr 22, 2025, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Apr 23, 2025, 12:48 PM UTC
We further identified an issue related to guests with an account an stored payment methods. We working towards a solution for this.
- monitoring Apr 23, 2025, 04:31 PM UTC
A final fix has been implemented to ensure a smooth payment flow for all constellations.
- resolved Apr 24, 2025, 06:59 PM UTC
This incident has been resolved.
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