Lightspeed Systems incident
[INCIDENT #14294]**Lightspeed Filter & UI/UX** Slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube
Resolved after 1 day, affecting Lightspeed Classroom™ and Lightspeed Filter™, on August 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 20, 2025, 03:41 PM UTC
We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.
- identified Aug 20, 2025, 03:49 PM UTC
Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.
- identified Aug 20, 2025, 04:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 20, 2025, 07:13 PM UTC
Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- monitoring Aug 20, 2025, 07:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2025, 03:45 PM UTC
This incident has been resolved.
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