Resolved after 23 hours 53 minutes, affecting Tokyo, Japan and Sydney, Australia and 1 more, on June 5, 2025.
Some customers may observe that the database service may show an Unhealthy status and continuously logs the following error message: ER_SPECIFIC_ACCESS_DENIED_ERROR: Access denied; you need (at least one of) the SUPER privilege(s) for this operation. Impact: There is no impact on database functionality or data integrity. Recommended Action: Please restart the database service. If the status remains Unhealthy, open a support ticket and reference this notice. Next Steps: We will provide further updates as more information becomes available.
Affected components
Update timeline
- investigating Jun 05, 2025, 08:11 PM UTC
Our infrastructure provider is performing kubernetes upgrades from 8:00 AM Pacific time to 8:00 PM Pacific time and customers on standard availability might suffer a brief downtime
- monitoring Jun 05, 2025, 08:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 05, 2025, 08:46 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 06, 2025, 03:03 AM UTC
The incident has ended. Our team will continue to actively monitor system performance to ensure a complete return to normal.
- monitoring Jun 06, 2025, 08:48 AM UTC
Some customers may observe that the database service may show an Unhealthy status and continuously logs the following error message: ER_SPECIFIC_ACCESS_DENIED_ERROR: Access denied; you need (at least one of) the SUPER privilege(s) for this operation. Impact: There is no impact on database functionality or data integrity. Recommended Action: Please restart the database service. If the status remains Unhealthy, open a support ticket and reference this notice. Next Steps: We will provide further updates as more information becomes available.
- resolved Jun 06, 2025, 08:05 PM UTC
The issue has been resolved.
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