Resolved after 21 hours 6 minutes, affecting Infrastructure Services and Frankfurt, Germany and 1 more, on August 12, 2025.
Following a recent Cloud certificate update, some customers may experience issues with the CI service. This is due to a Build Retention Policy change that was announced in early 2025. To resolve this, affected customers need to update their CI image to liferaycloud/jenkins:2.492.3-lts-jdk21-6.1.0. It might be required to delete the CI service before deploying the new version. You can review the details of the policy change here: https://help.liferay.com/hc/pt/articles/34379092287885-Build-Retention-Policy
Affected components
Update timeline
- monitoring Aug 12, 2025, 01:58 PM UTC
Following a recent Cloud certificate update, some customers may experience issues with the CI service. This is due to a Build Retention Policy change that was announced in early 2025. To resolve this, affected customers need to update their CI image to liferaycloud/jenkins:2.492.3-lts-jdk21-6.1.0. It might be required to delete the CI service before deploying the new version. You can review the details of the policy change here: https://help.liferay.com/hc/pt/articles/34379092287885-Build-Retention-Policy
- resolved Aug 13, 2025, 11:04 AM UTC
This incident has been resolved.
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