Resolved after 1 day 5 hours, affecting Hub, on February 17, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Hub
Update timeline
- investigating Feb 17, 2025, 11:43 PM UTC
We're investigating reports of degraded performance for hub.lexer.io.
- investigating Feb 17, 2025, 11:43 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2025, 11:55 PM UTC
We are experiencing a high rate of search timeout errors when loading conversations in Listen and Respond. Our team is continuing to investigate the root cause.
- identified Feb 18, 2025, 02:28 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 18, 2025, 04:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2025, 05:24 AM UTC
This incident has been resolved.
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