Ledger incident
Add funds to card via Ledger Wallet application failing
Resolved after 9 days 23 hours, affecting Buy, on May 19, 2026.
We have been made aware of an issue where users are experiencing issues when attempting to add funds to a card within Ledger Wallet application, with Bitcoin (BTC), Ethereum (ETH) and stablecoins (and may potentially occur for other cryptocurrencies as well). Instead of being able to sign transaction on device and add funds, users are seeing "data length exceed 256 bytes limit" error message. For workaround instructions and manual update steps, please refer to our Help Center Article
Affected components
Update timeline
- investigating May 19, 2026, 01:20 PM UTC
We have been made aware of an issue where users are experiencing issues when attempting to add funds to a card within Ledger Wallet application, with Bitcoin (BTC), Ethereum (ETH) and stablecoins (and may potentially occur for other cryptocurrencies as well). Instead of being able to sign transaction on device and add funds, users are seeing "data length exceed 256 bytes limit" error message. For workaround instructions and manual update steps, please refer to our Help Center Article
- resolved May 29, 2026, 12:33 PM UTC
This incident has been resolved.
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