Ledger incident
Earn Dashboard failing to load when ETH account is present
Resolved after 2 hours 11 minutes, affecting Earn Dashboard, on May 11, 2026.
We have been made aware of an issue where users are experiencing issues where the Earn section fails to load when an ETH account is present in Ledger Wallet. This prevents staking positions from appearing, impacting the ability to manage or view staking activities in the Earn tab. As a workaround, users can delete the ETH accounts from Ledger Wallet. This will allow the Earn section to load correctly. However, this workaround will prevent users from managing ETH holdings within Ledger Wallet. We have identified the potential cause of the issue and are working towards a fix.
Affected components
Update timeline
- investigating May 11, 2026, 10:26 AM UTC
We have been made aware of an issue where users are experiencing issues where the Earn section fails to load when an ETH account is present in Ledger Wallet. This prevents staking positions from appearing, impacting the ability to manage or view staking activities in the Earn tab. As a workaround, users can delete the ETH accounts from Ledger Wallet. This will allow the Earn section to load correctly. However, this workaround will prevent users from managing ETH holdings within Ledger Wallet. We have identified the potential cause of the issue and are working towards a fix.
- resolved May 11, 2026, 12:37 PM UTC
A fix has been implemented and the issue is now resolved.
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