Resolved after 1 hour 32 minutes, affecting Lattice Application, on January 9, 2026.
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:10 PM UTC
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
- monitoring Jan 09, 2026, 09:10 PM UTC
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at [email protected].
- resolved Jan 09, 2026, 09:43 PM UTC
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.
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