Resolved after 1 hour 43 minutes, affecting Lattice Application, on March 26, 2026.
A solution has been identified and a fix is being implemented.
Affected components
Lattice Application
Update timeline
- investigating Mar 26, 2026, 08:35 PM UTC
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
- identified Mar 26, 2026, 08:48 PM UTC
A solution has been identified and a fix is being implemented.
- resolved Mar 26, 2026, 10:18 PM UTC
This incident has been resolved.
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