Resolved after 1 hour, affecting Lattice Application, on April 14, 2026.
This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.
Affected components
Update timeline
- investigating Apr 14, 2026, 12:59 PM UTC
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
- identified Apr 14, 2026, 01:05 PM UTC
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
- resolved Apr 14, 2026, 02:00 PM UTC
This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.
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