Resolved after 369 days 6 hours, affecting LastPass service, on May 16, 2025.
Today, a database query was executed that was intended to update billing information for a small subset of companies. Unfortunately, the query contained a logic error which inadvertently added incorrect billing information across a large portion of our customer base. This change had no effect on the core LastPass experience, functionality, or billing for our customers. We have since removed the incorrect billing information for all affected customers and will closely monitor the situation to ensure there is no recurrence. LastPass sincerely apologizes for any inconvenience this issue may have caused. We are closely examining our existing process for these types of requests and will be publishing the results of our root cause analysis when it is complete.
Affected components
Update timeline
- resolved May 21, 2026, 12:15 AM UTC
Today, a database query was executed that was intended to update billing information for a small subset of companies. Unfortunately, the query contained a logic error which inadvertently added incorrect billing information across a large portion of our customer base. This change had no effect on the core LastPass experience, functionality, or billing for our customers. We have since removed the incorrect billing information for all affected customers and will closely monitor the situation to ensure there is no recurrence. LastPass sincerely apologizes for any inconvenience this issue may have caused. We are closely examining our existing process for these types of requests and will be publishing the results of our root cause analysis when it is complete.
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