LastPass incident
LastPass Support Site - Help Articles Returning 404 Error
Resolved after 415 days 4 hours, affecting LastPass service, on March 31, 2025.
We have confirmed that the issue has been resolved. An image file referring to a bad path caused all help articles to become unavailable due to bad path construction on all articles. Teams working with the vendor were able to fix the bad reference and republish, fixing the issue. We will be working to implement a permanent solution to address this issue going forward including quality assurance checks within our deployment pipeline and implementation of new publishing guidelines.
Affected components
Update timeline
- resolved May 21, 2026, 12:15 AM UTC
We have confirmed that the issue has been resolved. An image file referring to a bad path caused all help articles to become unavailable due to bad path construction on all articles. Teams working with the vendor were able to fix the bad reference and republish, fixing the issue. We will be working to implement a permanent solution to address this issue going forward including quality assurance checks within our deployment pipeline and implementation of new publishing guidelines.
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