Agent-scoped sandbox fails to initialize on new agents

Update timeline

1. investigating Sep 02, 2026, 05:04 PM UTC

   This affects only newly created agents with a shared computer.

2. identified Sep 02, 2026, 05:59 PM UTC

   We have identified the root cause of this incident and are actively working on a fix. The issue originates from a recent change to how sandbox slugs are generated in our backend systems, which now derive slugs directly rather than referencing sandbox IDs. This has introduced a mismatch between the values returned by the backend and those the frontend expects. We will share a further update as remediation progresses.

3. monitoring Sep 02, 2026, 08:32 PM UTC

   The fix has been deployed. All systems are operational

4. resolved Sep 02, 2026, 08:47 PM UTC

   All systems are operational