Resolved after 22 hours 58 minutes, affecting Kudos Integrations, on June 5, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jun 05, 2025, 10:17 PM UTC
We are currently investigating an issue related to our message refinement AI not returning a response.
- identified Jun 05, 2025, 11:00 PM UTC
We've identified to be an issue with a downstream provider, we will provide updates as they become available.
- identified Jun 06, 2025, 04:19 AM UTC
Downstream provider errors are still present. Message refinement feature remains unavailable.
- identified Jun 06, 2025, 01:05 PM UTC
We are still experiencing timeout/errors from the downstream provider. Message refinement feature remains unavailable.
- monitoring Jun 06, 2025, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 06, 2025, 05:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 06, 2025, 09:15 PM UTC
This incident has been resolved.
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