Resolved after 1 day, on April 30, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Apr 30, 2026, 12:42 AM UTC
We're investigating an issue with the Gensyn (AI) funding gateway. Withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
- identified Apr 30, 2026, 04:27 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 30, 2026, 11:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 01:40 AM UTC
This incident has been resolved.
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