Resolved after 17 hours 8 minutes, affecting Website and Kraken Pro App, on June 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
WebsiteKraken Pro App
Update timeline
- investigating Jun 27, 2026, 10:37 PM UTC
We have received reports that some clients may be unable to load their portfolio value and balances on Kraken Pro web and mobile. Trading, deposits, and withdrawals are operating normally. Our team is investigating and we will provide an update shortly.
- investigating Jun 28, 2026, 11:31 AM UTC
We are continuing to investigate this issue.
- identified Jun 28, 2026, 12:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 28, 2026, 01:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 28, 2026, 03:46 PM UTC
This incident has been resolved.
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