Resolved after 14 minutes, affecting Kraken App, on June 26, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jun 26, 2026, 02:01 PM UTC
We are currently investigating an issue affecting a subset of clients using the Kraken Mobile app. Affected clients may see a blank screen after selecting their nationality new account onboarding, which may prevent them from completing the onboarding flow. Website and the Pro app are fully functional and can be used as a workaround. We are working to resolve the issue and will update as soon as we have more information.
- identified Jun 26, 2026, 02:11 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 26, 2026, 02:15 PM UTC
This incident has been resolved.
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