Resolved after 6 hours 40 minutes, on September 17, 2026.
The issue affecting deposit processing has been mitigated, and new deposits are processing normally. Our team is working to credit deposits that were affected during the incident. We will provide another update once this remediation is complete.
Update timeline
- investigating Sep 17, 2026, 11:09 AM UTC
We are investigating an issue affecting deposits, where some successfully received deposits are not being credited to client account balances. Our team is actively working to resolve the issue and restore normal deposit processing. We will provide an update as soon as more information is available.
- identified Sep 17, 2026, 11:56 AM UTC
The issue affecting deposit processing has been mitigated, and new deposits are processing normally. Our team is working to credit deposits that were affected during the incident. We will provide another update once this remediation is complete.
- resolved Sep 17, 2026, 05:50 PM UTC
This incident has been resolved.
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