Resolved after 1 hour 11 minutes, on January 9, 2026.
# **Intercom Outage** There was an interval of time \(approximately from 3:00pm - 4:25pm EST\) in which customers were unable to reach the [Kontent.ai](http://Kontent.ai) Support team via chat due to an issue with our third party chat integration Intercom. Intercom’s RCA regarding the issue will be available soon at the following: [Intercom is down - US Hosting Status](https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates). Customers were still able to contact the Support Team via email. The Support team monitored the shared inbox for any incoming issues, promptly updated the [Kontent.ai](http://Kontent.ai) status page to ensure customers were aware of the issue, and monitored Intercom’s status to make sure that any updates were promptly communicated to customers via our status page.
Update timeline
- monitoring Jan 09, 2026, 08:11 PM UTC
Our integrated chat tool is currently experiencing a full outage: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W If you're in need of technical support, please reach out to our Support team using the following email: [email protected].
- monitoring Jan 09, 2026, 08:59 PM UTC
Intercom has implemented a fix, and our integrated chat tool is now only experiencing degraded performance: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
- monitoring Jan 09, 2026, 09:22 PM UTC
Our integrated chat tool, Intercom, reports a full recovery of services as of 4:18pm EST. Full functionality of the support chat function is now fully restored. https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates
- resolved Jan 09, 2026, 09:23 PM UTC
This incident has been resolved.
- postmortem Jan 09, 2026, 09:24 PM UTC
# **Intercom Outage** There was an interval of time \(approximately from 3:00pm - 4:25pm EST\) in which customers were unable to reach the [Kontent.ai](http://Kontent.ai) Support team via chat due to an issue with our third party chat integration Intercom. Intercom’s RCA regarding the issue will be available soon at the following: [Intercom is down - US Hosting Status](https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates). Customers were still able to contact the Support Team via email. The Support team monitored the shared inbox for any incoming issues, promptly updated the [Kontent.ai](http://Kontent.ai) status page to ensure customers were aware of the issue, and monitored Intercom’s status to make sure that any updates were promptly communicated to customers via our status page.
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