[PT] Timeouts e erros HTTP 500 na API Validaid / [EN] Timeouts and HTTP 500 errors in the API Validaid

Update timeline

1. identified Nov 19, 2024, 12:29 PM UTC

   [PT] Identificamos erros 500 em consultas que requisitam dados de bureaux a partir de 8:18h (UTC-3). Já estamos em contato com a equipe responsável, que está tratando o incidente. [EN] We have identified ERROR 500 in queries requesting bureau data starting at 8:18 AM (UTC-3). We are already in contact with the responsible team, which is addressing the incident.

2. monitoring Nov 19, 2024, 01:37 PM UTC

   [PT] Já estamos sem erros 500 e monitorando as conexões. [EN] We are no longer experiencing 500 errors and are monitoring the connections.

3. resolved Nov 19, 2024, 01:58 PM UTC

   [PT] O incidente foi resolvido e não estamos registrando novos erros 500. [EN] The incident has been resolved, and we are not logging any new ERROR 500.