Resolved on June 26, 2025.
On June 25th 2025 at 1:59 PM Kollective released KSDK 3.6.3. This release contained refactored code that caused the KSDK to hang when forced to fallback to CDN, preventing playback of a live event. Kollective's development team was alerted at 8:41 PM \(PDT\) of a potential outage. The outage was verified and service was restored at 9:07 PM \(PDT\). The changes to the KSDK were reverted from the testing branch at 2:00PM on June 26th. QA has identified the testing failure as an invalid configuration in the testing environment that allowed for playback despite the configuration settings. Current manual testing steps have been fixed and work is proceeding on automated testing that will identify these issues in the future.
Update timeline
- resolved Jun 27, 2025, 03:15 AM UTC
Customers using Teams Live events are experiences degraded performance
- postmortem Jun 27, 2025, 03:23 AM UTC
On June 25th 2025 at 1:59 PM Kollective released KSDK 3.6.3. This release contained refactored code that caused the KSDK to hang when forced to fallback to CDN, preventing playback of a live event. Kollective's development team was alerted at 8:41 PM \(PDT\) of a potential outage. The outage was verified and service was restored at 9:07 PM \(PDT\). The changes to the KSDK were reverted from the testing branch at 2:00PM on June 26th. QA has identified the testing failure as an invalid configuration in the testing environment that allowed for playback despite the configuration settings. Current manual testing steps have been fixed and work is proceeding on automated testing that will identify these issues in the future.
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