Kollective incident
Select events visualizations in the EU fail to render
Resolved after 4 hours 50 minutes, affecting Analytics, on August 26, 2025.
The issue was identified as a bug from our graph/table rendering sub-processor. We are working around the issue, and visualizations should be performing normally at this time.
Affected components
Update timeline
- investigating Aug 26, 2025, 02:03 PM UTC
Certain events dashboards in the Kollective Portal are failing to load consistently. We are investigating the issue.
- identified Aug 26, 2025, 03:04 PM UTC
The issue has been identified, and a fix is being implemented. Impact is limited to custom dashboards.
- monitoring Aug 26, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2025, 06:19 PM UTC
The issue was identified as a bug from our graph/table rendering sub-processor. We are working around the issue, and visualizations should be performing normally at this time.
- resolved Aug 26, 2025, 06:53 PM UTC
This incident has been resolved.
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