Resolved after 16 hours 47 minutes, affecting Reporting, on June 18, 2026.
From Tuesday, June 16, 2026, at approximately 17:34 \(UTC\), to Thursday, June 18, 2026, at approximately 22:41 \(UTC\), some customers experienced intermittent unavailability of the **Phishing Security Test Reports** page in the KnowBe4 console. This issue was caused by a code change that introduced a conflict between two methods for processing phishing campaign data. As a result, phishing campaigns still using legacy phishing categories were unable to load the **Phishing Security Test Reports** page. To resolve this issue, we updated the code to process campaigns correctly under both classification systems, and the **Phishing Security Test Reports** page returned to normal performance by June 18, 2026, at 22:41 \(UTC\). No data loss occurred as a result of this issue.
Affected components
Update timeline
- investigating Jun 18, 2026, 09:14 PM UTC
We have received reports of the Phishing test reports tab currently being unavailable. We are investigating this issue and will update this page when we have more information.
- investigating Jun 18, 2026, 09:16 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 18, 2026, 10:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2026, 02:01 PM UTC
This incident has been resolved.
- postmortem Jul 07, 2026, 07:45 PM UTC
From Tuesday, June 16, 2026, at approximately 17:34 \(UTC\), to Thursday, June 18, 2026, at approximately 22:41 \(UTC\), some customers experienced intermittent unavailability of the **Phishing Security Test Reports** page in the KnowBe4 console. This issue was caused by a code change that introduced a conflict between two methods for processing phishing campaign data. As a result, phishing campaigns still using legacy phishing categories were unable to load the **Phishing Security Test Reports** page. To resolve this issue, we updated the code to process campaigns correctly under both classification systems, and the **Phishing Security Test Reports** page returned to normal performance by June 18, 2026, at 22:41 \(UTC\). No data loss occurred as a result of this issue.
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