Resolved on June 15, 2026, affecting Console and Phishing and 1 more.
On Monday, June 15, 2026, from approximately 15:30 to 16:34 \(UTC\), some customers experienced processing delays with phishing and training campaigns in the KnowBe4 console. This issue was caused by an update that introduced an incompatible software version. This software prevented our background processing service from completing queued tasks. As a result, training enrollments, notification sending, and SmartGgroup enrollments were delayed. To resolve this issue, our team deployed a fix that reverted the affected dependency and restored normal job processing. Once the fix was deployed, the affected queues cleared, and the KnowBe4 console returned to normal performance by 16:34 \(UTC\). To prevent this issue in the future, we have implemented additional testing layers for similar deployments. No data loss occurred as a result of this issue.
Affected components
Update timeline
- resolved Jun 15, 2026, 04:56 PM UTC
This incident has been resolved.
- postmortem Aug 20, 2026, 07:41 PM UTC
On Monday, June 15, 2026, from approximately 15:30 to 16:34 \(UTC\), some customers experienced processing delays with phishing and training campaigns in the KnowBe4 console. This issue was caused by an update that introduced an incompatible software version. This software prevented our background processing service from completing queued tasks. As a result, training enrollments, notification sending, and SmartGgroup enrollments were delayed. To resolve this issue, our team deployed a fix that reverted the affected dependency and restored normal job processing. Once the fix was deployed, the affected queues cleared, and the KnowBe4 console returned to normal performance by 16:34 \(UTC\). To prevent this issue in the future, we have implemented additional testing layers for similar deployments. No data loss occurred as a result of this issue.
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