Resolved after 18 hours 58 minutes, affecting KnowBe4 Academy, on May 13, 2026.
On Wednesday, May 13, 2026, from approximately 18:00 until 18:45 \(UTC\), some users experienced issues with accessing the KnowBe4 Academy. This incident was caused by a service disruption with an external service provider. The provider restored service and the Academy returned to normal performance by 18:45 \(UTC\). No data loss occurred as a result of this issue.
Affected components
Update timeline
- investigating May 13, 2026, 06:09 PM UTC
We are investigating access issues with the KnowBe4 Academy. We will update this page when we have more information.
- monitoring May 13, 2026, 06:48 PM UTC
Access to the KnowBe4 Academy has been restored. We are monitoring to ensure there are no further issues.
- resolved May 14, 2026, 01:07 PM UTC
This incident has been resolved.
- postmortem May 14, 2026, 07:07 PM UTC
On Wednesday, May 13, 2026, from approximately 18:00 until 18:45 \(UTC\), some users experienced issues with accessing the KnowBe4 Academy. This incident was caused by a service disruption with an external service provider. The provider restored service and the Academy returned to normal performance by 18:45 \(UTC\). No data loss occurred as a result of this issue.
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