Resolved after 4 hours 23 minutes, affecting Secure Workspace, on May 12, 2026.
On Tuesday, May 12, 2026, from approximately 10:12 until 11:43 \(UTC\), some US customers experienced issues while attempting to upload files or process data within the Workspace console. This incident was caused by a networking disruption that affected a backend messaging service, preventing it from properly syncing data. While file downloads remained available, new file uploads and certain background tasks were blocked. To resolve this issue, we temporarily paused new network traffic and restored the messaging service. The Workspace console returned to normal performance by 11:43 \(UTC\). To prevent this type of issue in the future, we are reviewing our messaging service configuration and improving network monitoring to more quickly identify synchronization issues. No data loss occurred as a result of this issue.
Affected components
Update timeline
- identified May 12, 2026, 10:52 AM UTC
Users will not be able to upload items to US Workspaces, however, downloading is still available. Any Webforms which utilize Workspace will not be able to save items.
- monitoring May 12, 2026, 11:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 03:16 PM UTC
This incident has been resolved.
- postmortem May 21, 2026, 04:25 PM UTC
On Tuesday, May 12, 2026, from approximately 10:12 until 11:43 \(UTC\), some US customers experienced issues while attempting to upload files or process data within the Workspace console. This incident was caused by a networking disruption that affected a backend messaging service, preventing it from properly syncing data. While file downloads remained available, new file uploads and certain background tasks were blocked. To resolve this issue, we temporarily paused new network traffic and restored the messaging service. The Workspace console returned to normal performance by 11:43 \(UTC\). To prevent this type of issue in the future, we are reviewing our messaging service configuration and improving network monitoring to more quickly identify synchronization issues. No data loss occurred as a result of this issue.
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