KnowBe4 incident

Multiple Services Impacted by Azure Degradation

Resolved after 5 hours 16 minutes, affecting Console and Console and 1 more, on October 9, 2025.

monitoring Oct 09, 2025, 12:37 PM UTC

We are continuing to monitor for any further issues.

Started
Oct 09, 2025, 09:18 AM UTC
Resolved
Oct 09, 2025, 02:34 PM UTC
Duration
5h 16m
Detected by Pingoru
Oct 09, 2025, 09:18 AM UTC

Affected components

ConsoleConsoleMail FlowMail FlowAuthenticationAuthenticationWeb Add-InWeb Add-InWeb AccessConsole

Update timeline

  1. investigating Oct 09, 2025, 09:18 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 09, 2025, 09:19 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 09:23 AM UTC

    We are continuing to investigate this issue.

  4. identified Oct 09, 2025, 10:52 AM UTC

    We’ve identified the issue as being related to Azure "Front Door" service outages in multiple regions. Our team is in active contact with Microsoft and working to mitigate the impact. We’ll continue to share updates here as more information becomes available.

  5. monitoring Oct 09, 2025, 12:32 PM UTC

    We have seen improvements with Azure's "Front Door" service and we are monitoring the results to make sure no further issues occur.

  6. monitoring Oct 09, 2025, 12:37 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 09, 2025, 02:34 PM UTC

    This incident has been resolved.

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