Resolved after 18 hours 54 minutes, affecting Authentication and Authentication and 1 more, on December 2, 2025.
On Tuesday, December 2, 2025, from approximately 16:12 to 18:35 \(UTC\), some US users experienced issues when signing in to the Prevent, Defend, Protect, Secure Web Form, and Workspace products. This incident was caused by the recent deployment of a new monitoring agent. The agent consumed more resources than expected, leading to periodic resource strain and service instability. To resolve this issue, we optimized the agent's resource usage and increased the total system capacity, and the affected products returned to normal performance by 18:35 \(UTC\). To prevent this type of issue in the future, we are maintaining the increased system capacity for current and future projects. No data loss occurred as a result of this issue.
Affected components
Update timeline
- identified Dec 02, 2025, 04:47 PM UTC
Some customers have reported issues with logging into the ESI page on the US instance. We have currently identified this issue.
- identified Dec 02, 2025, 04:51 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 02, 2025, 06:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 03, 2025, 11:41 AM UTC
This incident has been resolved.
- postmortem Feb 11, 2026, 07:08 PM UTC
On Tuesday, December 2, 2025, from approximately 16:12 to 18:35 \(UTC\), some US users experienced issues when signing in to the Prevent, Defend, Protect, Secure Web Form, and Workspace products. This incident was caused by the recent deployment of a new monitoring agent. The agent consumed more resources than expected, leading to periodic resource strain and service instability. To resolve this issue, we optimized the agent's resource usage and increased the total system capacity, and the affected products returned to normal performance by 18:35 \(UTC\). To prevent this type of issue in the future, we are maintaining the increased system capacity for current and future projects. No data loss occurred as a result of this issue.
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