Resolved after 19 hours 24 minutes, affecting Training, on December 2, 2025.
On December 2, 2025, from approximately 16:30 to 17:00 \(UTC\), some customers experienced issues with using login links in training notifications. This issue was caused by a code deployment for the KSAT login page, which generated incorrect login URLs. To resolve this issue, we reverted the deployment, and the KSAT console returned to normal performance by 17:00 \(UTC\). To prevent this type of issue in the future, we have improved our workflow for similar code deployments to include additional monitoring and testing. No data loss occurred as a result of this issue.
Affected components
Update timeline
- investigating Dec 02, 2025, 05:50 PM UTC
We are investigating an issue affecting the ability to login to KnowBe4 training via the login link in training notifications. Our team is working on this issue and we will update this page when we have more information.
- monitoring Dec 02, 2025, 09:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 03, 2025, 01:14 PM UTC
This incident has been resolved.
- postmortem Jan 06, 2026, 04:59 PM UTC
On December 2, 2025, from approximately 16:30 to 17:00 \(UTC\), some customers experienced issues with using login links in training notifications. This issue was caused by a code deployment for the KSAT login page, which generated incorrect login URLs. To resolve this issue, we reverted the deployment, and the KSAT console returned to normal performance by 17:00 \(UTC\). To prevent this type of issue in the future, we have improved our workflow for similar code deployments to include additional monitoring and testing. No data loss occurred as a result of this issue.
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