Resolved after 44 minutes, affecting Console, on December 22, 2025.
On Monday, December 22, 2025, from approximately 16:12 to 16:50 \(UTC\), some customers experienced errors when attempting to log in and log out across the KSAT console. This issue was caused by a cryptography library update required for a new feature. To resolve this issue, we reverted the update, and the KSAT console returned to normal performance by 16:50 \(UTC\). To prevent this type of issue in the future, we have updated our deployment workflows to require sanitation tests before new deployments are sent. No data loss occurred as a result of this issue.
Affected components
Update timeline
- investigating Dec 22, 2025, 04:20 PM UTC
We are aware of an issue preventing users from logging in to the KnowBe4 Security Awareness Training (KSAT) console. We are investigating this issue and will update this page when we have more information.
- monitoring Dec 22, 2025, 04:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 05:04 PM UTC
This incident has been resolved.
- postmortem Jan 20, 2026, 05:24 PM UTC
On Monday, December 22, 2025, from approximately 16:12 to 16:50 \(UTC\), some customers experienced errors when attempting to log in and log out across the KSAT console. This issue was caused by a cryptography library update required for a new feature. To resolve this issue, we reverted the update, and the KSAT console returned to normal performance by 16:50 \(UTC\). To prevent this type of issue in the future, we have updated our deployment workflows to require sanitation tests before new deployments are sent. No data loss occurred as a result of this issue.
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