Resolved after 1 hour 48 minutes, affecting Console, on May 8, 2026.
On Friday, May 8, 2026, from approximately 01:45 to 03:08 \(UTC\), some US customers experienced issues accessing the PhishER console and PasswordIQ. This incident was caused by a localized infrastructure failure at our cloud service provider, which affected authentication traffic and prevented login verifications. To resolve this issue, we reprovisioned our authentication resources to healthy environments. After we rerouted login traffic to the healthy environments, PhishER and PasswordIQ returned to regular performance by 03:08 \(UTC\). No data loss occurred as a result of this issue.
Affected components
Update timeline
- investigating May 08, 2026, 02:05 AM UTC
We are investigating an issue impacting the ability to login to PhishER in the US instance.
- resolved May 08, 2026, 03:54 AM UTC
This incident has been resolved.
- postmortem May 15, 2026, 02:44 PM UTC
On Friday, May 8, 2026, from approximately 01:45 to 03:08 \(UTC\), some US customers experienced issues accessing the PhishER console and PasswordIQ. This incident was caused by a localized infrastructure failure at our cloud service provider, which affected authentication traffic and prevented login verifications. To resolve this issue, we reprovisioned our authentication resources to healthy environments. After we rerouted login traffic to the healthy environments, PhishER and PasswordIQ returned to regular performance by 03:08 \(UTC\). No data loss occurred as a result of this issue.
Your product runs on more than KnowBe4
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services