Resolved after 4 hours 10 minutes, affecting Knak App, on June 12, 2025.
On June 12, 2025 \(EDT\), our AI-powered features experienced a temporary service disruption. Our team immediately identified the cause as an outage with one of our sub-processors and monitored the situation until service was restored by the external provider. **Root Cause:** The issue was caused by a temporary service outage on the Google Cloud Vertex AI platform, an external service that our AI features depend on to function.
Affected components
Update timeline
- identified Jun 12, 2025, 06:39 PM UTC
The issue is believed to be caused by a potential sub-processor outage.
- monitoring Jun 12, 2025, 08:42 PM UTC
The issue has been resolved and is being monitored.
- resolved Jun 12, 2025, 10:49 PM UTC
This incident has been resolved.
- postmortem Jun 19, 2025, 06:09 PM UTC
On June 12, 2025 \(EDT\), our AI-powered features experienced a temporary service disruption. Our team immediately identified the cause as an outage with one of our sub-processors and monitored the situation until service was restored by the external provider. **Root Cause:** The issue was caused by a temporary service outage on the Google Cloud Vertex AI platform, an external service that our AI features depend on to function.
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