Resolved after 14 hours 46 minutes, affecting Analytics, on October 22, 2026.
Event webhook delivery was fully restored at 2:40 AM US/Eastern on October 23, 2026 after the backlog was processed. Webhook data was retained, and webhook actions in flows were not affected. We apologize for the disruption this caused. This incident has been resolved.
Affected components
Update timeline
- identified Oct 22, 2026, 10:20 PM UTC
Some customers and third-party apps connected to Klaviyo accounts are experiencing delays receiving event webhooks. Webhook actions in flows are not affected at this time. To support recovery, we temporarily paused processing of new webhooks at 5:11 PM US/Eastern on October 22, 2026, and earlier webhooks are still being delivered with delays. Webhook data is being retained, and we expect delayed and paused webhooks to be delivered once processing resumes. We are working to resolve this as quickly as possible and will share another update shortly.
- monitoring Oct 23, 2026, 04:07 AM UTC
New event webhooks are being delivered again after processing resumed at 11:28 PM US/Eastern on October 22, 2026. Some customers and third-party apps connected to Klaviyo accounts may continue to see delays while the backlog is processed, and we expect these delays to decrease over time. Webhook data has been retained, and webhook actions in flows are not affected at this time. We continue to monitor closely and appreciate your patience throughout this incident.
- resolved Oct 23, 2026, 01:06 PM UTC
Event webhook delivery was fully restored at 2:40 AM US/Eastern on October 23, 2026 after the backlog was processed. Webhook data was retained, and webhook actions in flows were not affected. We apologize for the disruption this caused. This incident has been resolved.
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