Klarna incident

Purchase visualisation delays in US

Resolved after 4 hours 1 minute, affecting North America, on October 20, 2025.

monitoring Oct 20, 2025, 09:20 PM UTC

Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet). This is due to the extended major outage today at our core infrastructure provider.

Started
Oct 20, 2025, 09:20 PM UTC
Resolved
Oct 21, 2025, 01:22 AM UTC
Duration
4h 1m
Detected by Pingoru
Oct 20, 2025, 09:20 PM UTC

Affected components

North America

Update timeline

  1. monitoring Oct 20, 2025, 09:20 PM UTC

    Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet). This is due to the extended major outage today at our core infrastructure provider.

  2. resolved Oct 21, 2025, 01:22 AM UTC

    The issue has now been resolved.

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