Klarna incident

Merchant Portal degradation - Limited Access to In-store App in Merchant Portal

Resolved after 1 hour 31 minutes, affecting Europe and North America and 1 more, on November 14, 2025.

investigating Nov 14, 2025, 03:54 PM UTC

Some merchants may encounter an error when trying to access the In-Store App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

Started
Nov 14, 2025, 03:54 PM UTC
Resolved
Nov 14, 2025, 05:25 PM UTC
Duration
1h 31m
Detected by Pingoru
Nov 14, 2025, 03:54 PM UTC

Affected components

EuropeNorth AmericaAsia Pacific

Update timeline

  1. investigating Nov 14, 2025, 03:54 PM UTC

    Some merchants may encounter an error when trying to access the In-Store App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Nov 14, 2025, 05:25 PM UTC

    This issue has been resolved and the system works as expected.

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