Klarna incident

Chat AI Assistant degradation in the App

Resolved after 7 minutes, affecting Europe, on January 28, 2026.

investigating Jan 28, 2026, 04:54 PM UTC

We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

Started
Jan 28, 2026, 04:54 PM UTC
Resolved
Jan 28, 2026, 05:02 PM UTC
Duration
7m
Detected by Pingoru
Jan 28, 2026, 04:54 PM UTC

Affected components

Europe

Update timeline

  1. investigating Jan 28, 2026, 04:54 PM UTC

    We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Jan 28, 2026, 05:02 PM UTC

    This issue has been resolved.

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