Kiwi incident

Degraded search results

Resolved after 5 hours 12 minutes, on October 13, 2021.

monitoring Oct 13, 2021, 11:39 AM UTC

We're back up and running 🎉️ Apologies for the inconveniences

Started
Oct 13, 2021, 06:30 AM UTC
Resolved
Oct 13, 2021, 11:42 AM UTC
Duration
5h 12m
Detected by Pingoru
Oct 13, 2021, 06:30 AM UTC

Update timeline

  1. monitoring Oct 13, 2021, 08:57 AM UTC

    A critical part of our search infrastructure is running on OVH Cloud, which is experiencing an outage OVH is making progress addressing the issue, and from our side, we're trying to work around this outage more information about this on http://travaux.ovh.net

  2. monitoring Oct 13, 2021, 08:58 AM UTC

    The OVH network is recovering, we're looking into scaling related issues on our side

  3. monitoring Oct 13, 2021, 09:16 AM UTC

    We managed to restore part of our search infrastructure, our services are slowly recovering

  4. monitoring Oct 13, 2021, 09:41 AM UTC

    Our infrastructure is back up and running, but search results will still be degraded for a while we're expecting to be fully back up and running within an hour

  5. monitoring Oct 13, 2021, 11:39 AM UTC

    We're back up and running 🎉️ Apologies for the inconveniences

  6. resolved Oct 13, 2021, 11:42 AM UTC

    This incident has been resolved.

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