Kindly incident
Performance-issues with AI-matching causing increased fallback rates
Resolved after 11 hours 16 minutes, affecting Bot message delivery, on May 20, 2026.
We have implemented a fix and seeing improved performance. We continue monitoring the behavior
Affected components
Update timeline
- identified May 20, 2026, 09:30 AM UTC
We are working as hard as we can to restore performance
- identified May 20, 2026, 11:40 AM UTC
We are still working on restoring optimal performance
- identified May 20, 2026, 12:42 PM UTC
We are still experiencing inconsistent performance issues with AI-matching and Bot-outpus. Working as hard as we can to fix
- identified May 20, 2026, 01:08 PM UTC
We are still working on the issue causing failed message delivery and error codes in several bots. Coming back with an update as soon as possible
- monitoring May 20, 2026, 01:21 PM UTC
We have implemented a fix and seeing improved performance. We continue monitoring the behavior
- resolved May 20, 2026, 08:47 PM UTC
This incident has been resolved.
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