Resolved after 6 hours 21 minutes, affecting Bot message delivery, on May 19, 2026.
The behaviour looks more stable, and we are monitoring the behaviour.
Affected components
Bot message delivery
Update timeline
- investigating May 19, 2026, 12:18 PM UTC
We are experiencing LLM-issues that could affect AI-generated answers and fallback rates
- identified May 19, 2026, 02:13 PM UTC
The behaviour seems inconsistent, while we are working on a fix
- monitoring May 19, 2026, 03:49 PM UTC
The behaviour looks more stable, but there could still be instances of partially degraded performance.
- monitoring May 19, 2026, 04:07 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 19, 2026, 04:07 PM UTC
The behaviour looks more stable, and we are monitoring the behaviour.
- resolved May 19, 2026, 06:39 PM UTC
This incident has been resolved.
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