Resolved after 48 minutes, affecting Statistics API and Analytics dashboard, on December 11, 2024.
Database is online, dashboards and APIs function as normal, all queued analytics events have been written to the database.
Affected components
Update timeline
- identified Dec 11, 2024, 02:21 PM UTC
While testing out some new features of the analytics systems we accidentally triggered some downtime for the analytics database. Chats are unaffected, and the platform app is working except you can't currently view analytics. APIs for analytics are also temporarily unavailable. No data is lost, all analytical data is being recorded and waiting in a queue to be written to the analytics database once it is online again.
- identified Dec 11, 2024, 02:25 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 11, 2024, 02:36 PM UTC
The database is now back online and it is possible to make queries again. We will now start writing the queued events to the database.
- resolved Dec 11, 2024, 03:10 PM UTC
Database is online, dashboards and APIs function as normal, all queued analytics events have been written to the database.
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