High latency for AU region

Update timeline

1. investigating Apr 17, 2026, 03:27 AM UTC

   We are currently investigating this incident..

2. monitoring Apr 17, 2026, 03:42 AM UTC

   We are currently monitoring the result. Latency is returning to normal..

3. monitoring Apr 17, 2026, 03:58 AM UTC

   We are continuing to monitor. Latency is returning to normal levels, and the team is actively working to return to baseline..

4. resolved Apr 17, 2026, 04:06 AM UTC

   This incident has been resolved. The team will continue to monitor..

5. monitoring Apr 17, 2026, 05:28 AM UTC

   We experienced high latency in our caching layer, which caused problems for a majority of our customers in the AU region. We have applied mitigations and will be prioritizing more performance enhancements soon..

6. monitoring Apr 17, 2026, 05:52 AM UTC

   Our team is working on a fix and is actively monitoring to ensure latency returns to baseline levels..

7. resolved Apr 17, 2026, 06:14 AM UTC

   This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels..